WILL INTERNATIONAL BILLS FIT?
Yes! International bills will fit in the card slot and won’t prevent the bifold from closing.
Last updated: October 03, 2016 09:29
WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?
As far as the shipping goes, the US postal rates for international shipping have unfortunately doubled in 2016. It’s something that’s out of our control, and it’s something we are also disappointed in as it hurts our company as well. We did our best to offer the lowest price for the wallet, being the best deal on the internet in our opinion. Hopefully you’ll still find it worthy of shipping to you. :)
Last updated: October 03, 2016 06:47
WHEN CAN I CHOOSE WHICH LEATHER OPTION I WANT?
After the campaign is completed, we will send out BackerKit surveys to every backer through their Kickstarter email. In the survey, backers will be able to choose which style leather they’d like, as well as provide shipping information. Backers will also be able to add one more wallets to their original pledge.
Last updated: October 03, 2016 06:47
WILL MY WALLET BE COVERED BY A WARRANTY?
We believe in our wallets, and you should too. If anything were to happen to your wallet within the first 2 years, we hope that you will send it back to us for repair or replacement. Under normal conditions and use, the wallet should last you a long time.
Last updated: October 03, 2016 09:29
WILL INTERNATIONAL BILLS FIT?
Yes! International bills will fit in the card slot and won’t prevent the bifold from closing. Last updated: Mon, Oct 3 2016 12:29 pm EDT
WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?
As far as the shipping goes, the US postal rates for international shipping have unfortunately doubled in 2016. It’s something that’s out of our control, and it’s something we are also disappointed in as it hurts our company as well. We did our best to offer the lowest price for the wallet, being the best deal on the internet in our opinion. Hopefully you’ll still find it worthy of shipping to you. :) Last updated: Mon, Oct 3 2016 9:47 am EDT
WHEN CAN I CHOOSE WHICH LEATHER OPTION I WANT?
After the campaign is completed, we will send out BackerKit surveys to every backer through their Kickstarter email. In the survey, backers will be able to choose which style leather they’d like, as well as provide shipping information. Backers will also be able to add one more wallets to their original pledge. Last updated: Mon, Oct 3 2016 9:47 am EDT
WILL MY WALLET BE COVERED BY A WARRANTY?
We believe in our wallets, and you should too. If anything were to happen to your wallet within the first 2 years, we hope that you will send it back to us for repair or replacement. Under normal conditions and use, the wallet should last you a long time. Last updated: Mon, Oct 3 2016 12:29 pm EDT
Current Estimated Shipping Date: March 2017
Last Updated At: 01/27/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.